Our live chat services are tailored to assist your website visitor into a potential
lead. The point is, time is money; statistics prove that someone who delays making a
purchase will more than likely NOT follow through with it.
With our live chat service, your dedicated virtual assistant can answer pre-sales
questions instantly thus avoiding the slow back-and-forth sending of emails - also
offering a discount while in chat, which would obviously send your conversion rates
through the roof. All this happens in real-time, while they are in your website. We
work 24/7 to provide your website visitors to assure that a team committed to
monitor and to make smooth customer support certain will always back you.
Our live chat operators will:
• Act as human (virtual) face of your company for its customer, giving them a
personalized feel while delivering the services and holding the customer intact to
your company through two-way communication process.
• Initiate a conversation with your prospects via proactive chat to help retain the
impatient visitors by helping them explore your website, make them familiar with
your company’s offerings and let them speak out their concerns.
• Recommend products and services you offer in response to the customer’s present
and future requirements.
• Answer your customer's questions, where faster and accurate responses to the
inquiries of your customers will gain their trust and loyalty.
• Guide your prospect through your website and make them more familiar with your
company’s culture just as a tour guide would, whilst giving it a personal touch.
• Strengthen customer loyalty by delighting your customers with the feedback about
their queries and hence making them customer evangelists, thus loyalty would follow
suit.
