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Customer Service Virtual Assistant. Every ticket answered, on brand.
Slow replies quietly erode trust. A dedicated customer service virtual assistant answers your chat, email, phone and social messages as they arrive, inside the help desk you already run, keeping response times low and customers happy without an in-house hire.
Simulated queue, sped up. Switch channels on or off, or try peak season.
What your customer service VA handles
Trained in support best practice, your CRM and your brand’s tone of voice, so every customer conversation reflects your business at its best.
Prompt, accurate, on-brand replies that resolve questions at first contact and cut escalations.
Technical, billing and product issues resolved by your escalation rules, with every case documented in your CRM.
Inbound calls answered promptly, details logged, and urgent issues routed to the right person.
Orders tracked, refunds processed and shipping problems, wrong items and payment disputes handled under your policy.
Comments and DMs monitored and answered quickly, so public complaints are handled before they escalate.
Help center articles written and kept current, so customers can solve simple problems themselves.
Why brands choose 7VAS
Tested support agents, monthly reporting and plans that flex with your ticket volume.
Every support VA is screened, trained and tested before speaking to your customers.
Your VA works only for you and learns your products, policies and tone of voice.
Monthly reports on response times, volume and service quality, at a glance.
Strict confidentiality and access controls protect your customer data.
A dedicated support VA live in days, with fast onboarding and free replacement.
Add cover for growth, launches or seasonal peaks, and scale back when it’s quiet.
No long-term contract. Upgrade, downgrade or cancel month to month.
Live in 48–72 hours
Four steps. No recruitment fees.We learn your channels, volumes and service standards.
We pair you with a vetted agent already skilled in Zendesk, Freshdesk or Intercom.
Connect with your VA to agree on tickets, tools and daily communication.
Your VA learns your playbooks and brand voice, then starts clearing the queue.
Customer service VA plans and pricing
Every plan includes a dedicated VA, a dedicated account manager and direct contact by phone, email and WhatsApp.
- Dedicated VA and account manager
- No placement or recruitment fees
- Billed monthly on a recurring basis, no long-term contract
- Works in Zendesk, Freshdesk, Intercom and Gorgias
- Free replacement within 48 hours
How much could you save?
Compare a full-time 7VAS support VA with the usual full-time alternatives.
Typical starting monthly costs. In-house hiring can also add $500–$5,000 in recruitment fees; 7VAS charges none.
Security and confidentiality
Customer records, order data and payment details are protected at every step.
Your VA gets only the access they need, inside secure systems from day one.
Customer records, order data and account details stay confidential.
Files and messages are shared only through encrypted channels.
Only your assigned VA can reach your help desk, CRM and customer records.
Refunds and billing follow secure handling, so card details stay protected.
MFA protects every login your VA uses, adding an extra layer of security.
A customer service virtual assistant is a remote support professional who handles your customer conversations: live chat, email and tickets, phone calls, order and return questions, and complaints. They work directly in your help desk, such as Zendesk or Freshdesk, to keep response times low and satisfaction high.
For most growing brands, yes. You get a dedicated, trained support agent without payroll taxes, benefits or office costs, with no recruitment fee and no long-term contract.
Live chat, email and tickets, inbound phone, and social media comments and DMs. You choose the channels, and your agent handles them inside one help desk so nothing is missed.
Zendesk, Freshdesk, Intercom, Gorgias and HubSpot, plus common live-chat and phone tools. Your VA plugs into the help desk you already run, so there’s nothing new to set up.
Yes. Every VA signs an NDA and works with role-based access, encrypted communication and multi-factor authentication. We follow GDPR and apply PCI-aware handling to any payment or refund details.
Yes. Because our VAs work across time zones, you can add after-hours or round-the-clock coverage by pairing agents on a schedule that fits your ticket volume, ideal for global customers, weekend spikes and busy seasons.
Most clients are up and running within 48–72 hours. After a short discovery call, we match you with a pre-vetted support agent, set up secure access to your help desk, and start clearing tickets.
Plans are billed on a recurring monthly basis: Part Time is $699 a month for 80 hours, and Full Time is $999 a month for 160 hours. There’s no recruitment fee and no long-term contract, typically well below the cost of an in-house rep once salary and overheads are included.
Free discovery call
Faster replies. Happier customers.
Tell us about your channels, help desk and ticket volume. We’ll match a support-trained VA and have them clearing tickets in Zendesk, Freshdesk or Intercom within 48–72 hours.
- No recruitment or placement fees
- Signed NDA before any access
- Free 48-hour replacement guarantee