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Email · Live chat · 24/7 · Bot handoff
Virtual Email & Chat Support. Answered at 2 AM. And 2 PM.
Every unanswered email or chat is a customer deciding whether to stay. Our virtual email and chat support puts a dedicated agent on your inbound queue around the clock: no auto-replies, no canned scripts. Satisfaction goes up, tickets stop piling up, and it costs less than hiring in-house.
Your time zone · example volume
Example day. Switch to “9 to 5 only” to see what happens to the messages that arrive after hours.
What your support agent handles
Trained in customer communication and your brand guidelines, your agent works as an extension of your team, so every reply is accurate, helpful and on-brand.
Inbound questions across email and chat answered professionally and on-brand, resolved at first contact.
Specifications, pricing and availability explained clearly, so buyers stop hesitating.
Shipping updates, delivery windows and tracking numbers shared proactively, before customers have to chase.
Troubleshooting for products, hardware and logins, documented in your ticket system and escalated with full context.
Password resets, profile updates and account verification handled quickly under strict data protection.
Failed payments, charges and disputes explained and resolved fairly, protecting your margins and goodwill.
Why businesses choose 7VAS
Dedicated agents, round-the-clock cover and quality control you don’t have to manage.
Dedicated agents on your queue day, night and weekends, with no auto-replies or canned scripts.
Every agent is screened, trained and regularly evaluated.
A dedicated assistant focused on your business, not a shared pool.
Fluent in Zendesk, Freshdesk, Intercom and Gorgias, and works alongside your AI chatbot.
Live within 48–72 hours, trained on your tools and brand voice.
We track performance, attendance and productivity, so you can stay hands-off.
Scale up or down as ticket volume changes, without renegotiating contracts.
Live in 48–72 hours
Four steps. No recruitment fees.We learn your support volume, platforms and service standards.
We assign a dedicated agent matched to your brand, industry and tools.
Align directly with your agent on tone, priorities and workflow.
Guided onboarding covers your tools, escalation rules and brand voice.
Email & chat support plans and pricing
Every plan includes a dedicated VA, a dedicated account manager and direct contact by phone, email and WhatsApp.
- Dedicated VA and account manager
- No placement or recruitment fees
- Billed monthly on a recurring basis, no long-term contract
- 7-day onboarding trial available
- Free replacement within 48 hours
How much could you save?
Compare a full-time 7VAS support agent with the usual full-time alternatives.
Typical starting monthly costs. In-house hiring can also add $500–$5,000 in recruitment fees; 7VAS charges none.
Security and confidentiality
Customer conversations, accounts and payment details stay protected.
Customer data is managed under strict confidentiality and clear policies.
Information is accessed only when essential, by trained professionals.
Permission-based controls limit your help desk to designated people.
Files are stored securely and access is granted only via verified channels.
Emails, files and messages are protected with encrypted tools.
We review and update our security practices regularly to keep them current.
Remote customer support where a trained professional manages your inbound email tickets and live chat for you: general inquiries, order tracking, product questions, first-line technical support, billing and account help, including after-hours cover, all in your brand voice.
Start with a discovery call about your volume, platforms and service standards. We assign a dedicated agent matched to your brand, connect them to your chat and ticketing tools, and guide a structured onboarding. Most clients are live within 48–72 hours, with no recruitment fees.
Plans are billed on a recurring monthly basis: Part Time is $699 a month for 80 hours, and Full Time is $999 a month for 160 hours, with no recruitment fees. For comparison, a US-based support VA costs about $3,500 a month and in-house staff $4,000 or more.
Yes. Because our agents work across time zones, you can cover nights, weekends and holidays with dedicated agents scheduled around your ticket volume, so customers never wait until morning.
Zendesk, Freshdesk, Intercom, Gorgias, HubSpot, Shopify, Tidio, LiveChat and the major social platforms. Your agent works inside the tools you already use, so there’s no migration.
Yes. Your agent picks up the escalations, complex questions and edge cases the bot can’t solve, and we help you define the handoff between bot and human during setup.
You get a dedicated agent assigned only to your account, not a shared pool, trained on your brand guidelines, products and escalation rules, with coverage hours and monitoring set up around you.
Yes. New clients can start with a structured 7-day onboarding trial to evaluate performance, communication quality and integration before committing to a monthly plan.
We’ll switch your agent at any time at no extra cost, with a full knowledge transfer so your customers see no disruption.
Free discovery call
Someone’s always on.
Tell us your channels, hours and ticket volume. We’ll match a support-trained VA and have them answering email and chat in your help desk within 48–72 hours.
- No recruitment or placement fees
- Signed NDA before any access
- Free 48-hour replacement guarantee