Guided onboarding to align tasks, processes, and ensure a strong start.
Are you ready to grow up your business?
Virtual Email and Chat Support Services
Fast, Reliable Email & Chat Support That Delights Customers
- Our virtual email and chat support assistants manage customer conversations efficiently, professionally, and around the clock. From responding to inquiries to resolving issues, 7 Virtual Assistant Services helps you deliver prompt, consistent support without the overhead of in-house staff.
Virtual Assistant Services are Trusted by Thousands of Companies Around the World
Virtual Email and Chat Support
In today’s digital business world, virtual email and chat support services are essential for making sure customers have good experiences, getting problems fixed quickly, and keeping good customer relationships. Companies can pick from these services to make their customer service fit the wants of each individual customer.
General Customer Inquiries
Customer questions and concerns about goods, services, and policies are dealt with and answered.
Order Status and Tracking
Giving clients updates on the status of their orders, tracking numbers, and estimated arrival times for items they buy online.
Product Information
Giving information about the product's highlights, specs, price, availability, and suggestions.
Technical Support
Help customers with technical issues, troubleshooting, and fixing issues with digital, hardware, or software goods.
Account Management
Helping customers with things that have to do with their accounts, like recovering lost passwords, updating profiles, and managing subscriptions.
Billing and Payment Support
Answering questions about billing, handling payments, and fixing problems that have to do with payments.
Returns and Refunds
Helping customers make returns, get their money back, and file insurance claims.
Booking and Reservation Assistance
Help customers book trips, events, and meetings, as well as plan their schedules.
FAQ and Knowledge Base Access
Lead customers to appropriate Frequently Asked Questions (FAQs) and knowledge base articles so they can do things on their own and find information.
Live Chat Support
Dealing with customers right away through chat boxes on websites or apps and answering their questions right away.
Email Ticketing
Handling email questions from customers, keeping track of tickets, and making sure answers are correct and given on time.
Social Media Support
Responding to questions and worries from customers on social media platforms to create a strong online presence and gain access to a diverse and large customer base.
Complaint Resolution
Taking care of customer complaints, making sure customers are happy, and managing the brand's image.
Product Recommendations
Recommending good items or services based on what the customer wants and needs.
Order Changes and Modifications
Help customers change their orders by changing the size, colour, or number.
Shipping and Delivery Information
Giving details on shipping, how long it will take, and how much it will cost.
Cross-Selling and Upselling
Find chances to offer extra goods or services that go well with what a customer bought.
Survey and Feedback Collection
Getting feedback from customers and polls to find out how satisfied they are and how to make things better.
Escalation and Issue Resolution
Managing complex problems and escalating them to higher-level support or departments when appropriate.
Multi-Language Support
To serve a wide range of customers, offering customer service in more than one language, including Spanish, German and Arabic.
Chatbot Integration
Using chatbots to handle basic customer service jobs and answer common questions automatically.
After-Hours Support
Why Our Clients Stay With Us?
Vetted Talent
Every virtual assistant is carefully screened, trained, and evaluated to ensure consistent quality and reliability.
Dedicated Support
You get a dedicated virtual assistant focused solely on your business needs and daily operations.
Flexible Plans
Choose simple monthly plans that scale easily as your business grows—no long-term commitments.
Secure Systems
We follow strict data protection protocols to keep your information safe and confidential at all times.
Quick Onboarding
Start working with your virtual assistant in just a few days, with fast replacements if needed.
Accountability
We manage performance, attendance, and productivity so you don’t have to.
Scalability
Add or reduce support anytime based on your workload.
How Our Virtual Assistant Services Works?
With just 4 steps, you’ll find that our virtual assistant hiring process has been created to find a virtual assistant to take on all of the duties related to daily task delegation.
1.
Discovery Call
Share your business needs, goals, workflows, and expectations clearly.
2.
Assigning VA
We select and assign a VA aligned with your requirements and industry.
3.
Direct Contact
Communicate directly via email, calls, WhatsApp, and other channels.
4.
Onboarding & Kickoff
Security & Confidentiality
Data Protection
We take data security seriously. All client information is handled with strict confidentiality and protected through secure systems, policies, and best practices to prevent unauthorized access or misuse.
Secure Information Handling
Your data is accessed only when required and handled responsibly by trained professionals. We follow structured workflows to ensure sensitive information is managed safely at every stage.
Restricted Access Control
Access to client systems and files is strictly limited to authorized team members only. Role-based permissions ensure that your data stays protected and visible only to those who need it.
Confidential Documentation
All documents, credentials, and business information are stored securely and shared only through approved channels. We maintain complete confidentiality at all times.
Encrypted Communication
We use secure and encrypted communication tools to protect emails, files, and messages—ensuring your business conversations remain private and secure.
Compliance & Safety Standards
Our processes align with international data security and compliance standards. We continuously update our policies to meet evolving security and safety requirements.
7 Virtual Assistant Services vs.
U.S., Canada, UAE and the UK rates
Hiring the right virtual assistant can significantly impact your business costs, efficiency, and scalability. Below is a clear comparison between 7 Virtual Assistant Services, traditional in-house staff, and US, Canada, UAE – and UK-based virtual assistants – so you can make an informed decision.
Starting price
Recruitment fee
Vetted talent
US/UK Time Zone
Bilingual Virtual Assistant
Cultural compatibility
7 Virtual Assistant Services
$1099 / month
$ 0
YES
YES
English + Spanish/German
Cultural alignment
In-House Staff
$4000 / month
$500-5k
NO
YES
Native English Speakers
Same Culture
Virtual Assistant US-Based
$3500 / month
$0
May Vary
YES
Native English Speakers
Same Culture
Virtual Assistant UK Based
$3000 / month
$0
May Vary
YES
Native English Speakers
Same Culture
FAQ:
Frequently Asked Questions
Virtual email and chat support is a type of customer service that lets companies talk to their clients via email and live chat, giving them help, information, and solutions to their problems in a virtual setting.
Virtual support has many advantages, such as being available 24 hours a day, seven days a week, being cost-effective, being able to grow, and letting you interact with customers in real time, which improves their experience.
Yes, virtual support services can be tailored to meet the needs of small businesses, providing a cost-effective and efficient way to offer customer support.
Virtual support can answer a lot of different kinds of questions, such as those about products, tracking orders, technical help, bills, returns, and more.
Yes, you can add virtual chat support to your website or app so that customers can get help right away while they're browsing.
Yes, virtual support agents are real people trained to provide assistance and support through email and chat interactions. They are not automated bots.
We work with a lot of different types of businesses, like small businesses, healthcare, law, e-commerce, and more. Our services can be changed to meet the needs of your business.
There are a lot of virtual assistance services that can answer technical questions, like how to fix problems with software or hardware.
There are specialised companies that can handle customer questions quickly and effectively that many businesses choose to outsource their virtual support services.
Yes, virtual support services can handle questions and complaints from customers on social media sites to keep your online profile strong and improve the reputation of your brand.
TALK TO US AND
START PROJECT
WITH US!
We’re here to make your business run more efficiently, so you can focus on your core objectives.
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Contact Us! (607) 414 6886
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Email Us Anytime info@7virtualassistantservices.com