We collect personal information you voluntarily provide when you submit an inquiry, communicate with our team, engage our services, or participate in onboarding and project calls. This may include:

• Name, email address, phone number, and job title
• Business name and country of residence
• Billing details and service-related correspondence
• Any other information you choose to share with us

When you visit our website, we may automatically collect IP address, browser type, pages visited, device type, session data, and cookie identifiers.

We may receive information from referral partners, social media platforms, or marketing and analytics providers.

• To provide, manage, and improve our virtual assistant and digital marketing services
• To respond to inquiries, process service requests, and communicate with clients
• To match and place appropriate virtual assistants based on client requirements
• To process payments and manage billing
• To send service-related communications, updates, and operational notifications
• To send marketing communications where you have opted in or where permitted by law
• To analyse website usage and improve our digital presence
• To comply with legal obligations and resolve disputes

For clients and visitors in the UK and EEA, we process personal data under the following legal bases:

You may withdraw consent at any time by contacting us using the details in Section 10.

We do not sell or rent your personal information to third parties. We may share your information only in these limited circumstances:

Our virtual assistants and operations staff in the Philippines and India may access client information to the extent necessary to deliver contracted services. All team members are bound by confidentiality obligations.

Trusted third-party providers such as cloud storage, ClickUp (project management), communication tools, and payment processors. These providers are contractually obligated to protect your data.

We may disclose information where required by law, court order, or government authority, or to protect the rights, safety, and property of 7VAS, our clients, or the public.

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

As a global agency with clients in the US, UK, UAE, and Australia and delivery teams in the Philippines and India, your personal information may be transferred to and processed in countries outside your country of residence.

Where we transfer personal data from the UK or EEA to countries without adequate protection, we implement Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms.

• Client data is retained for the duration of the service relationship and up to 7 years thereafter for legal and accounting purposes
• Enquiry and prospect data is retained for up to 2 years if no engagement follows
• Website analytics data is retained per the retention periods of the relevant analytics tool

When data is no longer required, we securely delete or anonymise it.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site usage:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Used to understand how visitors interact with our site (e.g. Google Analytics)
• Preference cookies: Used to remember your settings and preferences

You can control cookie settings through your browser preferences. Where required by law, we will seek your consent before placing non-essential cookies.

• Right to restriction of processing
• Right to data portability
• Right to object to processing based on legitimate interests
• Right to lodge a complaint with the ICO (UK) or your national supervisory authority

Australian residents have rights under the Australian Privacy Principles (APPs), including the right to access, correct, and complain to the Office of the Australian Information Commissioner (OAIC).

We process personal data of UAE residents in compliance with UAE Federal Decree-Law No. 45 of 2021 (PDPL). Contact us to exercise any rights under applicable UAE data protection law.

To exercise any right, please contact us via Section 10. We respond within 30 days.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction — including access controls, confidentiality agreements with all team members, and secure communication practices.

No method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

If you have questions or wish to exercise your privacy rights, please reach out:

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The date of the most recent update is shown at the top of this document. For material changes, we will notify clients directly where we hold contact details.

Continued use of our services following any update constitutes acceptance of the revised policy.