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Privacy Policy
7 Virtual Assistant Services (7VAS) is a virtual assistant agency headquartered in Chennai, India, with a US sales office in Brooklyn, New York and support centres in Cebu, Philippines and in Brazil and Chile, serving clients across the United States, United Kingdom, United Arab Emirates, Singapore and Australia. This policy explains how we collect, use and protect your personal information.
Contents · 11 sections
Information we collect
In shortDetails you give us when you get in touch or become a client, basic website usage data, and occasionally information from partners.
Information you provide directly
We collect personal information you choose to give us when you submit an enquiry, talk to our team, engage our services, or take part in onboarding and project calls. This may include:
- Name, email address, phone number and job title
- Business name, website and country of residence
- Billing details and service-related correspondence
- Any other information you choose to share with us
Information collected automatically
When you visit our website, we may collect your IP address, browser type, pages visited, device type, session data and cookie identifiers.
Information from third parties
We may receive information from referral partners, social media platforms, or marketing and analytics providers.
How we use your information
In shortTo deliver and improve our services, match you with the right VA, bill you, and keep you updated. Marketing only with your consent.
- To provide, manage and improve our virtual assistant and digital marketing services
- To respond to enquiries, process service requests and communicate with clients
- To contact you by phone, WhatsApp, email or SMS about your enquiry, where you have given consent
- To match and place the right virtual assistant based on your requirements
- To process payments and manage billing
- To send service-related communications, updates and operational notices
- To send marketing communications where you have opted in or where the law permits
- To analyse website usage and improve our website
- To comply with legal obligations and resolve disputes
Legal basis for processing
In shortFor UK and EEA users, we rely on contract, legitimate interests, consent or legal obligation, and you can withdraw consent at any time.
For clients and visitors in the UK and EEA, we process personal data on the following legal bases:
You may withdraw consent at any time by contacting us using the details in section 10.
International data transfers
In shortYour data may be handled in countries other than your own. When it leaves the UK or EEA, we use approved safeguards such as Standard Contractual Clauses.
We serve clients in the United States, United Kingdom, United Arab Emirates, Singapore and Australia, from our headquarters in Chennai, India and support centres in Cebu, Philippines and in Brazil and Chile. Your personal information may therefore be transferred to and processed in countries outside your country of residence.
Where we transfer personal data from the UK or EEA to a country without an adequacy decision, we use Standard Contractual Clauses (SCCs) or another lawful transfer mechanism.
Data retention
In shortClient records are kept for up to 7 years after our work together ends; enquiries without an engagement for up to 2 years.
- Client data is kept for the length of the service relationship and up to 7 years afterwards, for legal and accounting purposes
- Enquiry and prospect data is kept for up to 2 years if no engagement follows
- Website analytics data is kept according to the retention settings of the relevant analytics tool
When data is no longer needed, we securely delete or anonymise it.
Cookies and tracking
In shortWe use essential, analytics and preference cookies. You can control them in your browser, and we ask first where the law requires.
Our website uses cookies and similar technologies to improve your browsing experience and understand how the site is used:
- Essential cookies are required for the website to work
- Analytics cookies help us understand how visitors use the site (for example, Google Analytics)
- Preference cookies remember your settings and choices
You can control cookies through your browser settings. Where the law requires, we ask for your consent before setting non-essential cookies.
Your rights
In shortYou can access, correct or delete your data and opt out of marketing. Extra rights apply in the UK and EEA, Australia, the UAE and Singapore. We reply within 30 days.
All users
- Access your data
- Correct inaccurate data
- Request deletion
- Opt out of marketing at any time
To exercise any right, contact us using the details in section 10. We respond within 30 days.
Security
In shortAccess controls, NDAs and encrypted communication protect your data, though no system online is 100% secure.
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction, including role-based access controls, confidentiality agreements with every team member, and encrypted communication tools.
No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
Contact us
In shortEmail or call us with any privacy question or request. We aim to respond within 30 days.
If you have questions about this policy or want to exercise your privacy rights, contact us:
Changes to this policy
In shortIf we update this policy, we change the date at the top and tell clients directly about significant changes.
We may update this Privacy Policy to reflect changes in our practices, legal requirements or business operations. The date of the latest update is shown at the top of this page. For material changes, we will notify clients directly where we hold their contact details.
Continued use of our services after an update means you accept the revised policy.
Questions about your privacy?
Email or call us. A real person on our team will help, and we respond to every rights request within 30 days.
- info@7virtualassistantservices.com
- +1 607 414 6886 · answered 24/7
- 7 Virtual Assistant Services, 7th Floor, AWFIS Arihant Technopolis, Rajiv Gandhi Salai (OMR), Kottivakkam, Chennai, Tamil Nadu 600096, India