Terms of Service

By accessing or using any service offered by 7 Virtual Assistant Services (“7VAS”, “we”, “us” or “our”), you (“Client”, “you”) agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, and any additional terms that apply to specific services. If you use our services on behalf of a business or organisation, you confirm that you have the authority to bind that organisation to these Terms.

If you do not agree to these Terms, you must not use our services.

7VAS provides professional remote virtual assistant staffing and support services to small businesses, entrepreneurs and growing teams. Our services include, but are not limited to:

• General virtual assistant and administrative support
• Social media management and content scheduling
• Real estate, e-commerce, healthcare and accounting virtual assistance
• Graphic design, transcription and customer support services
• Bilingual support in Spanish, German, Arabic and Portuguese
• Other specialised support agreed during onboarding

Specific deliverables, working hours and scope are defined in your selected plan and any related onboarding documents.

Services are provided according to the plan you select at signup, each covering a defined scope of work and number of hours per billing period. Plan details are confirmed during onboarding.

• Plan terms, scope and renewal conditions are set out at signup
• Unused hours within a billing cycle do not roll over unless your plan explicitly says so
• We may update our plans and offerings from time to time, with reasonable notice
• Continued access to services depends on your account remaining in good standing

Plans are billed on a recurring monthly basis at the price shown on our Plans & Pricing page or in your proposal, and renew automatically each month until cancelled. We do not charge recruitment or placement fees.

• Payment can be made by credit card, PayPal or bank transfer
• Invoices are payable by the due date shown on the invoice
• We may pause services on accounts with overdue balances until payment is received

To help your virtual assistant work effectively, you agree to:

• Provide clear, lawful and accurate task instructions
• Grant access only to the tools, accounts and information needed for assigned tasks
• Communicate in a timely way through the agreed channels
• Ensure that any content, data or materials you provide do not infringe third-party rights or break applicable law

7VAS is not responsible for delays or service issues caused by incomplete instructions, missing access, or a lack of response from you.

Every virtual assistant assigned to your account signs a Non-Disclosure Agreement (NDA) before starting. We use encrypted communication channels and access-controlled systems to protect your business information.

You remain responsible for managing the level of access you give your VA and for revoking access to accounts and systems when an engagement ends. 7VAS will not use your data for any purpose outside the scope of the services provided. Our Privacy Policy explains how we handle personal information.

You agree not to use 7VAS services to request or facilitate any task that is illegal, fraudulent or harassing, or that violates the intellectual property or privacy rights of any third party. We may decline tasks that conflict with this policy or our internal compliance standards, and may end an engagement where such use is identified.

All plans are billed on a recurring monthly basis and renew automatically until cancelled, with no long-term contract. To cancel, notify your dedicated account manager. If you pay through a PayPal subscription, you can also cancel it from your PayPal account, which stops future renewals. Cancellation takes effect according to the timeline confirmed during onboarding. Any other cancellation questions are handled case by case with your account manager.

If your assigned virtual assistant isn’t the right fit, whether because of skills, communication style or capacity, tell your account manager. We will find and onboard a replacement VA, typically within 48 hours, at no additional charge.

To the maximum extent permitted by law, 7VAS and its affiliates are not liable for any indirect, incidental, special or consequential damages arising from the use of our services. Our total liability for any claim relating to the services is limited to the amount you paid for the services giving rise to the claim.

Either party may end services in line with the cancellation terms above. 7VAS may suspend or terminate access immediately if these Terms are breached or our services are used for unlawful purposes.

We may update these Terms to reflect changes in our services or for legal and regulatory reasons. Updated Terms will be posted on this page with a revised “Last updated” date. Continued use of our services after changes take effect means you accept the revised Terms.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising under these Terms is subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India, unless the law of your jurisdiction requires otherwise.